Keeping You Safe

We have had to make some some changes to how we operate to keep both our staff and customers safe and to meet government guidance on how to be Covid Secure

Full details can be found on the links at the bottom of this page,  however here are some important summary points to be aware of for your next visit.

 

 

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If you are feeling unwell or displaying any symptoms of Coronavirus, or are self isolating under government guidance, we respectfully ask that you do not attend our premises, for both the safety of our other guests and our staff.

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In line with new government guidance, we must record details of ALL customers on our premises, as such you will be required to check in using the NHS track and trace app and show your check in status to us on arrival, if you are unable to use the app, we will need to manually record your details. Please note that this is a legal requirement, and refusal to participate will result in refusal of entry.

All customers (excluding those with legitimate exemptions) must wear a face covering upon entry to the premises, these may be removed once you are seated.

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We now have limited seating capacity to comply with current government guidance on outdoor seating and social distancing. We are encouraging customers to book in advance to avoid dissapointment and prevent queuing at peak times. We will allow guests who have not booked, but we may not be able to accomodate you if there are no free tables.

Our maximum table size is now six people. We ask customers to respect government guidance on social distancing and meeting other households during your visit.

We will be placing time limits of up to 2 hours per table to ensure everyone gets a fair chance to visit us. If you wish to stay longer, please let us know and we will try our best to accomodate you where we can.

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We will be operating table service throughout our premises in accordance with government guidance

Our staff will take all food and drink orders from your table. We will no longer be able to set up bar tabs, so customers will be asked to pay as you order ; We are asking customers to pay by contactless rather than cash wherever possible.

Customers will need to remain seated at all times (unless entering/exiting the premises or using the toilet facilities)

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We have arranged our funiture to be 2 metres apart where possible, and where this is not possible we have risk mitigation in place (such as safety screens) in line with government guidance.

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We have placed hand sanitisers around the premises, have increased our cleaning regimes and H&S policies, and implemented a toilet queue / management policy to minimise risks to our customers and staff.

Some of our staff may wear protective equipment / masks / face sheilds in line with government advice/rules.

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We respectfully ask all of our customers to follow government rules / advice to minimise risks to our other guests and members of staff

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Our staff have all recieved training on how to operate in a safe manner in line with government policies and guidance, and we have undertaken a full Covid-19 risk assesment for our premises.

Full details of all our other changes and safety measures can be found on the link below

FULL DETAILS OF ALL CHANGES AND MEASURES (CLICK HERE)

We understand that these changes may make your visit feel a little different to what you are used to, however please understand that these are in place to ensure the safety of all of our guests and staff.

We ask all our guests to please be understanding of these changes and be patient with us whilst we settle in to the "new normal". If you have any questions or concerns, please feel free to contact a member of our team.