Keeping You Safe

We have had to make some some changes to how we operate to keep both our staff and customers safe and to meet government guidance on how to be Covid Secure

Full details can be found on the links at the bottom of this page,  however here are some important summary points to be aware of for your next visit.

 

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If you are feeling unwell or displaying any symptoms of Coronavirus, we respectfully ask that you do not attend our premises, for both the safety of our other guests and our staff.

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We now have limited capacity both indoors and in our gardens. We are encouraging customers to book in advance to avoid dissapointment and prevent queuing at peak times. We will allow guests who have not booked, but we may not be able to accomodate you if there are no free tables.

Our maximum table size is now six people. We ask customers to respect government guidance on meeting with other households during their visits to the Royal.

We will be placing time limits of 2 hours per table to ensure everyone gets a fair chance to visit us. If you wish to stay longer, please let us know and we will try our best to accomodate you where we can.

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We will be operating table service both inside and in our gardens in order to minimise queuing and to aid distancing.

Our staff will take all food and drink orders from your table. We will no longer be able to set up bar tabs, so customers will be asked to pay as you order ; We are asking customers to pay by contactless rather than cash wherever possible.

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We have arranged our funiture to be 2 metres apart where possible, and where this is not possible we have risk mitigation in place (such as safety screens) in line with government guidance.

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We have placed hand sanitisers around the premises, have increased our cleaning regimes and H&S policies, and implemented a toilet management policy to minimise risks to our customers and staff.

Some of our staff may wear protective equipment / masks / face sheilds and we fully support their choice to do so.

Our staff have all recieved training on how to operate in a safe manner in line with government policies and guidance, and we have undertaken a full Covid-19 risk assesment for our premises.

Full details of all our other changes and safety measures can be found on the link below

FULL DETAILS OF ALL CHANGES AND MEASURES (CLICK HERE)

We understand that these changes may make your visit feel a little different to what you are used to, however please understand that these are in place to ensure the safety of all of our guests and staff.

We ask all our guests to please be understanding of these changes and be patient with us whilst we settle in to the "new normal". If you have any questions or concerns, please feel free to contact a member of our team.

 

 

 

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